Site Accessibility Statement
Wilfrid Laurier University Human Resources
October 26, 2016
Canadian Excellence

Supports a Culture of Service Workshops

“Adds value by identifying, understanding and effectively responding to the needs of our stakeholders.”

  • Follows through and delivers on commitments
  • Interacts with others as individuals and supports an environment of “personal service”
  • Demonstrates an understanding of the value and importance of building and supporting strong stakeholder relationships
  • Is recognized and respected by others as a trusted resource and valued professional
Supports a Culture of Service Workshops
Understanding the Laurier Student

Course Details

Please join our Deans of Students as they lead you on a journey of understanding our Laurier students. This interactive workshop will explore student demographics, student culture and address ongoing student stereotypes. It is our hope that you will leave this workshop with a comprehensive understanding of our incredible student population.

Learning Objectives

By they end of this workshop, we hope you will;

- have a better understanding of students at Laurier;

- have the tools and knowledge to effectively support and educate a constantly changing student demographic 


Leanne Holland Brown, Dean of Students (Waterloo)

 Adam Lawrence, Dean of Students (Brantford)

Upcoming Workshop Dates:

Tuesday, February 10, 2015 (1 pm to 4 pm): Waterloo Campus

Friday, February 23, 2015 (1 pm to 4 pm): Brantford Campus

To register for workshops, please click here

Mastering Minutes and Note Taking

Course Details

Being able to identify, filter and focus on the relevant information is critical to producing effective minutes or notes. In this intensive, interactive workshop, participants will learn strategies for recording productive meeting minutes and notes, including tips for writing business shorthand, and then practice techniques to identify and record the three kinds of information required for meeting minutes.

Learning Objectives

- Identify and analyze proven note taking techniques
- Identify and apply common shorthand strategies and symbols
- Identify, analyze and use templates appropriate to audience and purpose
- Choose content, structure, tone and language to influence their audience(s)
- Apply revisions and editing strategies
- Plan for continuous improvement 


Kathryn Hughes is a professional writer, editor, and training facilitator specializing in business communications and interpersonal leadership skills. A member of the Plain Language Association INternational, (PLAIN), and the Halton/Peel Communications Association, Kathryn is the Canadian author of Business Communications: Building Critical Skills (Braun, 1st through 5th eds. McGraw-Hill, 2001-2013).

Upcoming workshop date:

March 24, 2015 (9 am to 4 pm): Waterloo Campus

To Register, click here