Site Accessibility Statement
Wilfrid Laurier University Leaf
December 3, 2016
Canadian Excellence

For faculty/To help faculty support their English language learners/international students

Intercultural Communication in Feedback and Conflict

Conflict sometimes arises from differences in communication styles and differences in how feedback is delivered and received.  In this workshop, participants will examine different ways of dealing with conflict and feedback that are culture bound.  Participants in the workshop will take the Intercultural Conflict Style Inventory.  By attending this session, you will be able to:

  • identify approaches to feedback and conflict that are influenced by culture;

  • recognize the possible strengths and weaknesses of your approach to conflict; 

  • incorporate strategies with your students to contribute to productive relationships

Please consider recommending the following modules to your students.  The modules are available  in MyHelpSpace and also in the Documents section of this website.  

We Gotta Read How Many Pages!?
Weekly readings of over 100 pages can seem like an enormous task.  And it isn’t enough just to finish the readings – you also have to understand what you have read.  The key to reading vast amounts of material is being able to read strategically and economically – using techniques to enhance your comprehension of the material.

Communicating Professionally on Campus
Establishing and maintaining good, respectful, and productive relationships with faculty is important for students. Therefore, it is critical that students’ e-mail communication be polite and professional – and that it contain the information that faculty need in order to respond effectively. In this module, students will learn to consider what components to include in their e-mails in order to achieve the outcomes they seek.

Precision and Polish: Using Language Resources to Develop & Refine Your Academic Language
Students need to develop their overall academic language in order for their writing and speech to reflect their level of education. This module familiarizes – or reacquaints – students with language resources which can help them to develop their language.

Who Moved the Goal Posts!? Succeeding in Canadian Academia
When you go to university in a different country from where you went to high school, you’re not just studying in a new language – you’re studying in an entirely different academic culture. Without knowledge of what the expectations are – or where the goal posts are – it’s difficult to succeed. This module introduces students who were educated outside of Canada to some of the expectations of the Canadian classroom.

Communicating with the Business Community
Being outgoing and proactive is a good thing in business – but when is it overstepping to contact somebody in the community? This module helps business students know when it is appropriate to contact individuals in the business community as part of their assignments – and when it is not appropriate to do so.