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Wilfrid Laurier University Human Resources
April 28, 2017
Canadian Excellence

Retiree Information

Extended Health, Dental & Vision Benefits

The University's Health and Dental Plan is administered by Great-West Life Insurance company.  The University provides all eligible employees and retirees with comprehensive health and dental services. 

For detailed information on the services covered under our Health and Dental plans please view the applicable Group Benefits booklet below:

If you have any questions regarding this section, please contact Krista Harloff at extension 4504.

Benefit Claim Submissions

Drug Claim Submissions

  • All employees and retirees with a Great West Life Pay Direct Drug card can have their pharmacy submit their prescription claims electronically.  You will be required to pay the pharmacist directly for any expense not covered under our plan.
  • If there is a problem with an electronic submission and you are required to pay cash for your prescription please submit the Pay Direct Drug Claim form to GWL and contact Susan Diep, Benefits and Compensation Administator at  or ext 4504, to ensure any problem is corrected.
  • All retirees who have a Great West Life Wallet card should submit any prescription expenses using the Healthcare Expenses Statement.

**Save money on your Dispensing Fee with the Preferred Provider Network

HealthCare Claim Submissions

  • All healthcare expenses including visions claims should be submitted with original receipts to Great West Life using the Healthcare Expenses Statement.
  • For a list of Great West Life's preferred vision & hearing practitioners:

Dental Claim Submissions

  • All dental claim submissions can be submitted electronically by your dentist to Great West Life.
  • For all orthodontic claims and if your dentist does not use electronic submissions please submit your claim along with your original receipts to Great West Life using the Standard Dental Claim form.
  • Please view link for additional Orthodontic Claim Guidelines.

Out-of-Country/Province Claims

In the event of a medical emergency while travelling, please contact the insurance carrier using the applicable number on the back of your benefits card:

Call collect from anywhere in the world:  410-453-6330

Call Toll-Free

  • From within Canada and USA: 1-800-527-0218
  • From within Mexico: 001-800-101

To submit and out-of-country/province claim you must submit two forms:

Some employees or retirees may wish to purchase stack on out-of-country/province coverage in addition to the out-of-country coverage provided under the benefits plan.  For more information, please see Medical Insurance for Snowbirds and Extended Travellers.

Great West Life Contact Information

For questions regarding your coverage or any claims information, please contact Great West Life using your preferred method below: 


London Benefit Payments Office
255 Dufferin Avenue
London, ON
N6A 4K1

By Phone

For all Health and Dental Claim Inquiries:

Service is available weekdays between the hours of 8:00 a.m and 7:00 p.m

For all Out-of Country/Province claims & coverage inquiries



To access Great-West Life's online system Groupnet click here.  

If you have any questions regarding this section, please contact Krista Harloff at extension 4504.

Medical Insurance for Snowbirds and Extended Travelers

Expert Travel Financial Security (ETFS) has partnered with Wilfrid Laurier University to offer our employees and retirees an optional "top-up" to the Out-of-Province/Country Emergency Medical Insurance provided under the WLU benefits plan.

How Will This Benefit Employees and Retirees?

Under the WLU benefits plan, employees and retirees have up to 90 days of out-of-province/out-of-country emergency medical insurance per trip. The arrangement with ETFS allows employees and retirees to purchase additional insurance that "tops-up" the WLU plan, extending coverage for up to 90 additional days (180 days in total). In the absence of this arrangement, employees and retirees requiring additional coverage would need to purchase individual coverage from 1st day instead of the 91st day and rates would be based on the total trip duration. There is no age limit and coverage may be applied for either prior to your departure date or between the 80th and 90th day of travel.   It is recommended that employees choose to apply for coverage prior to their departure date in case ETFS requires additional medical information.

(Note: provincial medical coverage must be maintained while traveling)

Coverage Details

The following is a list of just some of the emergency medical benefits offered from ETFS. Please contact ETFS for more details.

 Hospital Accommodation, Physician Fees  Escort of Children and Grandchildren
 Paramedical Services  Transportation to Bedside
 Private Duty Nursing  Return to Travel Companion
 Ambulance Services  Vehicle Return
 Prescription Drugs (30 day supply for new prescriptions)  Out of pocket expenses (meals etc)
 Medical Appliances  Remote Evacuation
 Emergency Air Transportation

How Much Will The Insurance Cost?

The Rate Sheet and calculation instructions can be obtained from Human Resources department or webpage. Rates will be based on the applicant’s age, any pre-existing medical conditions, and trip duration. There is a minimum premium of $25 per person.

How Do WLU Retirees Purchase This Additional Insurance?

  1. Obtain an Application Form (under age 54, over age 55) and Rate Sheet
  2. Contact ETFS to assist you in completing the application form by:


  • Contacting their call centre at: 1-800-680-3837 (advise call centre agent that you are calling regarding the additional top-up coverage they offer)  
    3.  Mail or fax your completed application form and payment to:


73 Queen Street

Sherbrooke, Quebec  J1M 0C9 

4.  You will receive confirmation of approval in the mail within 1 week of ETFS receiving your application.

If you have any questions regarding this section, please contact Krista Harloff at extension 4504.

Tuition Waiver Program

The Tuition Waiver Program is designed to provide encouragement and financial assistance to eligible University employees and retirees and their dependents wishing to undertake educational programs. For more details on the program, please review the Tuition Waiver Policy.

Please submit form to the Human Resources department. Once approved, we will process it to the Business Office which will make adjustments to the LORIS account.

Waiver Forms:



If you have any questions regarding this section, please contact Mary Jo DaSilva at extension 4368.

Pension & Retirement Services

The WLU Pension Plan is an integral part of your total compensation.  The pension plan provides you with a source of income when you are retired and are no longer working. Listed below are the most frequently used links:

About the WLU Pension Plan
Supplemental Pension Arrangement (SPA)
Retiree Benefits
Helpful Retiree Links
Annual Pension Plan Information Brochure
Financial Education Resources
Pension Temporary Solvency Relief Application
2011 Rate of Return

If you have any questions regarding this section, please contact Mary Jo DaSilva at extension 4368.

Retirees' Association

The WLU Retirees' Association, WLURA, is an association whose members are retired staff, faculty and administrators who wish to maintain contact with the university and with other retirees. WLURA is a member of CURAC, the College and University Retiree Associations of Canada, which represents about 20,000 of us from some 60 institutions.

Please visit the WLURA website for detailed information about the association.