Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
April 28, 2017
Canadian Excellence


Ancillaries service and support both Waterloo and Brantford campuses and include the Bookstore Retail Operations, Printing Services, OneCard and Parking Services.

The Laurier Bookstore provides both store front and online options at both campuses.

Printing Services provides services at the Hub and Printshop.

Laurier's OneCard is a photo identification card to be used at both the main campus and Brantford campus. It is the access card to the Athletic Complex and library, as well as a meal plan card, and transit card for full-time undergraduate and graduate students at the Waterloo campus.

Parking Services provides the Laurier community with its parking and transportation needs. All permits at Laurier are issued by Parking and Transportation Resources.

Manager Responsible

Manager, Administrative Information Systems   

Support Hours

Monday - Friday
8:30am - 4:30pm

*Note: After hours support will be available as defined within the Service Level Agreement


Students, Staff, Faculty and External Vendors

Client Procedures

To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at or ext. 4357.

After hours support as documented in the Service Level Agreement can be reported to

Client Expectations

Users will be responded to via email or telephone once the service request has been set up and assigned to the appropriate resource.


Cost will vary as referred to in the Service Level Agreement document.

Version Date last updated

VR 37A.17F updated July 2012 (Bookstore)
AIMS 8.0 updated January 2011 (Parking Services)
Heartland 6.8 updated July 2012 (OneCard)