Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
December 11, 2016
Canadian Excellence

Account Support

Network password resets and account creations for eligible students.

Manager Responsible

Manager, ICT Service Desks and Student Support

support Hours

Fall/Winter Semester Hours

Monday - Thursday      8:30am - 10:00pm
Friday                         8:30am - 4:30pm
Saturday                     1:00pm - 5:00pm
Saturday                     5:00pm - 9:00pm

Summer Hours (April through August)

Monday - Friday           8:30am - 4:30pm



Client Procedures

To have a network password reset fill out the Reset Network Password form online, or visit the Student Service Desk with your OneCard. Alternatively, contact the Student Service Desk at, call them ext. 2222 or visit them in the concourse at 1E4C.

Client Expectations

Clients who visit the Student Service Desk with their OneCards can have an immediate password reset. Clients who fill out the online request form will have their password reset within two (2) business days.



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