Site Accessibility Statement
Wilfrid Laurier University Leaf
June 28, 2017
Canadian Excellence

Customer Service Standard

Ontario’s first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008.

The standard includes what businesses and other organizations in Ontario, including universities, must do to provide their goods and services in ways that are accessible to people with disabilities.

The legal requirements of the accessibility standards for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005. Ontario Regulation 429/07 applies to Laurier.

Documents required by this regulation (including our customer service policy) are available through this website. Any additional documents required by this standard are available upon request by contacting

Customer Service Standard Training

The University is required to train everyone who interacts with the public on its behalf in accessible customer service. For more information on upcoming AODA training sessions, or to be registered in the online training please contact the AODA Officer at If you would like to request customized accessibility training for yourself or your group due to the nature of your duties, we would be happy to accommodate your request.

Customer Service Standard Policy

As required by the Customer Service Standard, the University created policy 8.10, Accessible Service Policy for Persons with Disabilities.