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Wilfrid Laurier University Leaf
October 25, 2016
Canadian Excellence

Supports a Culture of Service

“Adds value by identifying, understanding and effectively responding to the needs of our stakeholders.”

  • Follows through and delivers on commitments
  • Interacts with others as individuals and supports an environment of “personal service”
  • Demonstrates an understanding of the value and importance of building and supporting strong stakeholder relationships
  • Is recognized and respected by others as a trusted resource and valued professional

What can this look like?

  • Communicate in person rather than through email or over the phone as much as possible to enhance relationships
  • Initiate a service guarantee
  • Seek stakeholder feedback on services provided and take action to improve