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Wilfrid Laurier University Communications, Public Affairs & Marketing
February 28, 2017
Canadian Excellence

New Services & Help Desk
New Services & Help Desk

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Communications, Public Affairs & Marketing

Laurier Library upgrades public services

Sep 9/13

The Laurier Library is pleased to announce a number of improvements at its Waterloo campus location over the course of the summer of 2013. The changes – which include new student seating areas and a convenient one-stop service desk on the second floor – are a result of numerous consultations with partners and stakeholders at Laurier and in the broader academic community.

“The role of our Library is evolving to meet the needs of our users in the 21st century,” said Gohar Ashoughian, Laurier’s university librarian. “The improvements this summer are a part of this evolution, and are designed to enhance our ability to support the success of Laurier students and faculty in their studies and research. It is ultimately about creating a great overall university experience. The Library is an important contributor to designing very positive experiences as our community interacts with information." 

Key improvements include the following:

Increasing student spaces on the main floor

In response to strong recent demand for more student space on the Waterloo campus, the Library has created a number of new seating areas and an additional group study room on its main floor.

New one-stop Services and Help Desk
In order to reduce confusion for users, there is now a single one-stop desk on the main floor for book checkouts, research help and general questions. Desk staff can reached at 519-884-0710 x3222 or

New open shelf system for reserves and holds
To improve convenience and decrease wait times, there is now an open shelf system for reserve materials and holds, located on the main floor across from the front doors. Options for electronic availability of course reserves have also been increased.  For more information on changes to reserves, see

Enhanced research assistance
Research support hours have been increased at both the new Services and Help Desk and on-line at

Empowering Students with Power
Thanks to funding from the Student Life Levy, 365 new two-socket electrical outlets have been installed on floors 3-7 of the Waterloo campus Library. Most study carrels now have power conveniently nearby.

New Library Website
A new Library website has been launched. The new site is designed to make it easier for our users to interact with the Library, whether via computer, tablet, or mobile device.

The above changes are part of a larger process of adaptation, which has grown out of a series of studies and reviews of our activities in recent years. The transition is leading the Library towards an enhanced focus on creating excellent student services and spaces and on providing hands on scholarly support to students and faculty.

If you have questions or comments regarding the above changes or would like more information, please contact Joanne Out at or 519-884-0710 ext. 4426. 


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