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Wilfrid Laurier University Information and Communication Technologies
December 5, 2016
Canadian Excellence


Information and Communication Technologies

Important Notice for LORIS Users

Nov 23/09

As part of Banner and LORIS upgrades, some changes will be made to LORIS PINs to improve security and customer service. 

Effective Monday November 30, 2009 the following policies will be in place:

  • All LORIS users will have to choose three security questions and enter answers for them the first time they login to LORIS after the Banner 8 upgrade.  Users can no longer make up their own questions.  The user's answers to the questions must each be at least three characters long.  These questions will be used when the user wants to change their PIN.
  • Existing numeric PINs will not have to be changed.  However, the new functionality will allow users to create alphanumeric PINs up to eight characters long.  Each PIN must contain at least one number and be at least six characters long.
  • LORIS users who forget their PIN can reset it themselves by entering their User ID on the main LORIS login screen and clicking the <Forgot PIN?> button.  The user will then be asked to answer their three security questions.  If their answers are correct, the user will create a new PIN and proceed with the login.
  • If a LORIS user enters their PIN incorrectly three times in a row, they will be locked out of LORIS and will need to get their PIN reset.  This policy has not changed and it is necessary for security reasons.  

**IMPORTANT**  If you are not sure of your PIN, do not guess - just enter your User ID on the main LORIS login screen and click the <Forgot PIN?> button to change your own PIN by answering your security questions.

If you have any difficulties, please contact the ITS Help Desk at or 519-884-0710 x4357.

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