Dr. Josephine McMurray
Assistant Professor (Business Technology Management/Health Studies)
Contact InformationEmail: firstname.lastname@example.org | email@example.com
Phone: 519.756.8228 ext.5649 | lab 519.242.7477
Other Phone: 519.242.7477
Office Location: SCJ 304
Office Hours: Winter: On research semester - by appointment only
RT (Radiography), Australasian Conjoint Board
MBA, Wilfrid Laurier University
PhD, Public Health & Health Systems, University of Waterloo
Certification in University Teaching, University of Waterloo
Josephine McMurray is an Assistant Professor in the Business Technology Management program, Lazaridis School of Business & Economics, at Wilfrid Laurier's Brantford Campus. Her doctoral thesis examined the classification of inter-organizational electronic information exchange and interoperability as a measure of system integration. Her general research interests include healthcare system integration, quality and patient experience improvement, and system performance measurement. She has investigated information exchange in care transitions related to the frail elderly and mental health care, and measurement of electronic health information systems adoption and primary care outcomes for at risk populations. Future research projects and areas of interest include examination of values-based care models, stakeholder perceptions of technology and information exchange within organizations, technology-enabled measurement and management of patient experience, technology-enhanced human resource models, and regional health innovation ecosystems. Josephine's industry experience includes 13 years in health administration for a not-for-profit, and seven years in the for-profit sector working as a marketing manager for a multi-national and running a strategic planning and marketing consultancy.
Current Research (Externally Funded):
- DRIVE: Developing regional health innovation ecosystems (NCE - AgeWell 2015-18)
- Mobile Smart Surveys: Overcoming barriers to the collection of context-sensitive data (SSHRC Insight Development Grant 2016-18, WWLHIN Rehabilitative Care Council)
- Evaluation of a technology-enabled, gamified electronic medication administration record (EMAR) system for use in simulated clinical education (eCampus Ontario 2016-18)
- eShift model of palliative home care: Implications for planning, practice and policy (SW CCAC 2014-17)
Selected Recent Refereed Publications:
McMurray, J., Grindrod, K., Burns. (2017). How appropriate is all this data sharing? Building consensus around what we need to know about shared electronic health records in extended circles of care. Healthcare Quarterly. 19(4), 28-36.
McMurray, J., Stolee, P., McNeil, H., Elliott, J., Giosa, J., Prorok, J., Huson, K., Ashbourne, J., Black, S., Lafortune, C. (2016). Measuring patients’ experience of rehabilitation services across the care continuum. Part I: A systematic review of the literature. Archives of Physical Medicine and Rehabilitation, 97, 104-120.
McMurray, J., Stolee, P., McNeil, H., Elliott, J., Giosa, J., Prorok, J., Huson, K., Ashbourne, J., Black, S., Lafortune, C. (2016). Measuring patients’ experience of rehabilitation services across the care continuum. Part II: Thematic insights to improve system performance. Archives of Physical Medicine and Rehabilitation, 97, 121-140.
McMurray, J., Zhu, L., McKillop, I., & Chen, H. (2015). Ontological modelling of electronic health information exchange. Journal of Biomedical Informatics. 56:169-179 DOI: 10.1016/j.jbi.2015.05.020. http://authors.elsevier.com/a/1RE7V5SMDQM7Nw
McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. (2013). "Integrated primary care improves access to healthcare for newly arrived refugees in Canada". Journal of Immigrant and Minority Health. doi:10.1007/s10903-013-9954-x
McMurray, J., Stolee, P., Hicks, E., Elliot, J., Johnston, H., Byrne, K. (2013). “The role of documentation and inter-provider information exchange in care continuity for older hip fracture patients”. Studies in Health Technology & Informatics. 192:1197. DOI: 10.3233/978-1-61499-289-9-1197
McMurray, J., Hicks, E., Johnston, H., Elliott, J., Byrne, K., & Stolee, P. (2013). “Trying to find information is like hating yourself every day”" the collision of electronic information systems in transition with patients in transition. Health Informatics Journal, 19(3), 218-232. DOI:10.1.1177/1460458212467547
Arya, N., McMurray, J., & Rashid, M. (2012). Enter at your own risk: Government changes to comprehensive care for newly arrived Canadian refugees. Canadian Medical Association Journal. doi:10.1503/cmaj.120938
Durbin, J., Barnsley, J., Finlayson, B., Jaakkimainen, L., Lin, E., Berta, W., & McMurray, J. (2012). Quality of communication between primary health care and mental health care: An examination of referral and discharge letters. Journal of Behavioral Health Services & Research. doi:10.1007/s11414-012-9288-9
Manderson, B., McMurray, J., Piraino, E., & Stolee, P. (2011). System navigation roles to support chronically ill older adults through health care transitions: A review of the literature. Health & Social Care in the Community, 20(2), 113–127. doi:10.1111/j.1365-2524.2011.01032.x.
McLeod, J., McMurray, J., East, A., Walker, J. D., Heckman, G. A., & Stolee, P. (2011). Care transitions for older patients with musculoskeletal disorders: Continuity from the providers ’ perspective. Journal of Integrated Care, 11(April), e014.
Stolee, P., McKillop, I., McMurray, J., Strong, J. G., Jones, D. a, & Hildebrand, J. M. (2011). “Eye-T”: Information technology adoption and use in Canada’s optometry practices. Optometry (St. Louis, Mo.), 82(3), 166–74. doi:10.1016/j.optm.2010.07.031
Selected Conference Publications:
McMurray, J., McNeil, H., Elliott, J., Gordon, A., Ho, R., Levy, C., Stolee, P. (2017). Lessons from the field: A province-wide implementation of the WatLX™ patient experience instrument for rehabilitative care. Canadian Association for Health Services and Policy Research (CAHSPR) Conference, Toronto, Ontario, May 24-26, 2017.
McMurray, J., Kuschel, K., Ettl, K., Mandakovic, V., Sveistrup, H., Sixsmith, J. Enhancing women's participation (as techpreneurs) in regional innovation ecosystems. Economic, Technological, and Societal Impacts of Entrepreneurial Ecosystems. University of Augsburg, Germany. March 15 - 17, 2017
McNeil, H., McMurray, J., Byrne, K., Grindrod, K., McKinnon, A., Stolee, P. Engaging older adults and their caregivers in innovation ecosystems for health and aging. 21st IAGG World Congress of Gerontology and Geriatrics, San Francisco, California, July 23-27 2017.
McGrath, C., McNeil, H., McMurray, J., Astell, A. Designing user-engagement workshops to understand senior’s experiences of technology adoption. Canadian Association of Occupational Therapists National Conference, Charlottetown, PEI, June 21-24, 2017.
McMurray, J., McNeil, H., Sixsmith, A., Waldbrook, N., Stolee, P., Sveistrup, H. Lessons from The Innovation Boulevard: A case study of a regional innovation ecosystem to support the development of technologies in health and aging. 45th Annual Scientific and Educational Meeting of the Canadian Association on Gerontology, Montreal, Quebec, October 20-22, 2016.
Moreno, S., Battersby, L., McMurray, J., Mihailidis, A., McNeil, H., Moreno, L., Sixsmith, A. The innovation hub: mechanisms for innovation in aging and technology presented in the featured Social Science Division Symposium entitled “Aging and technology innovations: supporting commercialization with a transdisciplinary approach”. 45th Annual Scientific and Educational Meeting of the Canadian Association on Gerontology, Montreal, Quebec, October 20-22, 2016.
Donelle, L., Regan, S., Booth, R., Kerr, M., McMurray, J. and Fitzsimmons, D. Investigation of a Technology Enabled Model of Care: The eShift Model of Palliative Home Care. (Oral presentation / published in conference proceedings) 18th International Conference on Clinical and Health Informatics - World Academy of Science, Engineering and Technology, Zurich Switzerland, July 21-22, 2016
McMurray, J., McNeil, H., Elliott, J., Stolee, P. WatLX©: Development and validation of a cross-continuum rehabilitative care patient experience instrument. International Conference for Integrated Care, Barcelona, Spain, May 23-25, 2016.
McNeil, J., Stolee, P., McMurray, J., Juzwishin, D. Engagement of older adults in aging-related health technology innovation – lessons for regional innovation and HTA. HTAi (Health Technology Association International) Annual Meeting, Tokyo, Japan, May 10-14, 2016.
McMurray, J., McNeil, H., Elliott, J., Stolee, P. WatLX©: A system-wide patient experience measure for rehabilitation. CAHSPR Annual Conference, Toronto, Ontario, May 9-12, 2016.
Regan, S., Donelle, L., Booth, R., Fitzsimmons, D., Kerr, M., McMurray, J. Meeting home care need through an interprofessional technology-enhanced home care model. 2nd Annual International Conference on Nursing, Athens, Greece, May 2-5, 2016.
McMurray, J., McNeil, H., Waldbrook, H., Loree, J., Sveistrup, H., Lehoux, P., Wolfe, D., D’Arcy, R., Conklin, J., Lear, S., Rizotti, R., Stolee, P., Juzwishin, D. Developing regional health innovation ecosystems: What we know and how they work. Canadian Association of Gerontology, 44th Annual Scientific & Educational Meeting, Calgary, Alberta, October 23-25, 2015.
McMurray, J., Masakure, O., McLaren, P. (2015). Culture matters: An empirical study of how responsibility influences national rates of innovation. Academy of Management, Annual Conference, Vancouver, August 7-11. 2015.
McMurray, J., Zhu, L., McKillop, I., Chen, H. (2015). Modelling System Level Health Information Exchange: An Ontological Approach. Information Technology and Communications in Health (ITCH) Conference, University of Victoria, Victoria, B.C. Feb 26 – March 1, 2015.
McMurray, J., Stolee, P., Johnston, J., Elliot, J., Hicks, E., Byrne, K. The role of documentation and inter-provider information exchange in care continuity for older hip fracture patients. MedInfo 2013, August 19-21, 2013, Copenhagen, Denmark
McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. Integrated community care for newly arrived refugees - what difference does it make? Centre for Research Excellence in Immigration Studies, Conference on Settlement Services, York University, Toronto, Ontario. January 24, 2013.
McMurray, J., Breward, K., Breward, M. Alder, R., Arya, N. The impact of an integrated community care model on access ot healthcare and social outcomes for newly arrived refugees in Canada. Towards Global Health Conference, university of Western Ontario, London, Ontario. April 27-29, 2012.
McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. An integrated community care model to improve access to healthcare for newly arrived refugees in Canada. Metropolis Conference 2012, Toronto, Ont. March 1-3, 2012.
McMurray, J. (2011). Measuring electronic information exchange between health care providers - How far have we come? eHealth Conference 2011, Toronto, Ont. May 29-June 1, 2011.
McMurray, J., Evans, J., Wodchis, W., Quigley, L., Franchi, D. (2011). Where is the system in health system performance? Current efforts and future directions. CAHSPR Conference 2011, Halifax, N.S. May 9-12, 2011.
McMurray, J., Zhu, L., Chen, H., McKillop, I. (2011). Developing an ontology for regional health system interoperability performance measurement. Graduate Student Research Conference, University of Waterloo, April 26-28, 2011.
Manderson, B., McMurray, J., Stolee, P., Heckman, G. (2011). System navigation roles to support chronically ill older adults through health care transitions: A review of the literature and focus group findings. Canadian Geriatrics Society 31st Annual Scientific Meeting, Vancouver, April 14-16, 2011.
McMurray, J. Stollee, P., McKillop, I., McMurray, J., Strong, J. G., Hidlebrand, J.M., Jones, D.A. (2010). “Eye-T”: Information technology adoption and use in Canada’s optometry practices. eHealth Conference 2010, Vancouver, B.C. May 29-June 2, 2010.
McMurray, J.; McKillop, I.; Baker, R. (2010). Measuring Health System Integration: A Framework to Assess Inter-Provider Electronic Information Exchange. Canadian Association for Health Services and Policy Research (CAHSPR) Conference, Toronto, Ontario, May 10-14, 2010.
McMurray, J. (2010). Concept mapping for learning, reflection and evaluation: Brickbats and bouquets. McGraw-Hill Ryerson Teaching Conference. Waterloo, Ontario. April 29-30, 2010.
Reports & Monographs:
McMurray, J., Stolee, P., McNeil, H., Elliott, J., Giosa, J., Prorok, J., Huson, K., Ashbourne, J., Black, S., Lafortune, C. (2014). Assessing Patient Experience Across the Rehabilitative Care Continuum. Waterloo, ON: Geriatric Health Systems Research Group, University of Waterloo.
In the News:
Centre of Excellence for Research on Immigration and Settlement Research Summary http://www.ceris.metropolis.net/wp-content/uploads/2013/01/RefugeeHealthClinicFinal.pdf
Invited Blog entry - Innovative community health partnerships improve access to care for refugees
Upcoming (for the Spring 2017 semester)
MB485 Business Strategy & Enterprise Architecture
Courses taught in the BTM Program
MB 105 Business in a Networked Society
MB 202 Introduction to Marketing
MB 335 Change Management
MB 485 Business Strategy & Enterprise Architecture
MB499 Healthcare Technology Management (Special Topics)
OL 310 Organizational Strategy (Wilfrid Laurier University)
PHS 609 Management & Administration of Public Health (School of Public Health & Health Systems, University of Waterloo)
BU 398 Organizational Theory & Design
BU 352 Marketing