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Wilfrid Laurier University Leaf
January 23, 2017
Canadian Excellence

Dr. Yujie (Jessie) Zhan

Associate Professor (OB/HRM)

Contact Information
Phone: (519)884-0710 ext.4030

Office Location: LH4028
Office Hours: By appointment
Languages Spoken


Academic Background

BS and BA (Peking University, China), MS (Portland State University), PhD (University of Maryland)

Learn more about our MSc and PhD programs in Organizational Behavior and Human Resource Management.

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Jessie Zhan is an Associate Professor of OB/HRM in the Lazaridis School of Business and Economics. She completed her PhD in Industrial/Organizational Psychology at the University of Maryland in 2011. One of her research streams is the expression and regulation of emotions at work with a focus on emotional labor of service employees. Applying a multilevel perspective, her research examines both temporary and time-invariant factors to explore the dynamic process of emotion regulation process in customer-employee interaction. Another stream is older worker employment and retirement. Her research integrates multiple theoretical perspectives to examine the factors that contribute to employees’ retirement-related decision making process and their adjustment process to retirement. Related to both streams, Jessie is interested in studying work stress, coping and well-being of employees in general. Jessie’s research has been published at academic journals including Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, and Journal of Occupational Health Psychology.


Emotion and emotion regulation at work, customer service interactions, aging and retirement, occupational health psychology, stress and well-being.

Additional Information

Selected Publications

Zhan, Y. (accepted). Blended work: Further connecting to broader bridge employment literature. Work, Aging and Retirement.

Zhan, Y., Wang, M., & Shi, J. (2015, Advanced online publication). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology. Online publication, DOI: 10.1111/peps.12114

Zhan, Y., Wang, M., & Shi, J. (2015). Retirees’ motivational orientations and bridge employment: Testing the moderating role of gender. Journal of Applied Psychology, 100, 1319-1331.

Zhan, Y., Wang, M., & Yao, X. (2013). Domain specific effects of commitment on bridge employment decisions: The moderating role of economic stress. European Journal of Work and Organizational Psychology, 22, 362-375.

Taylor, S. N., Wang, M., & Zhan, Y. (2012). Going beyond self-other rating comparison to measure leader self-awareness. Journal of Leadership Studies, 62, 6-31.

Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334.

Wang, M., Zhan, Y., McCune, E. A., & Truxillo, D. (2011). Understanding newcomers’ adaptabilities and work-related outcomes: Testing the mediating roles of perceived P-E fit variables. Personnel Psychology, 64, 163-189.

Liu, S., Zhan, Y., & Wang, M. (2011). Person-centric work psychology: Additional insights on its tradition, nature, and research methods. Industrial and Organizational Psychology: Perspectives on Science and Practice, 4, 105-108. [The first two authors share equal contribution to this article.]

Wang, M., Liu, S., Zhan, Y., & Shi, J. (2010). Daily work-family conflict and alcohol use: Testing the cross-level moderation effects of peer drinking norms and social support. Journal of Applied Psychology, 95, 377-386.

Zhan, Y., Wang, M., Liu, S., & Shultz, K. S. (2009). Bridge employment and retirees’ health: A longitudinal investigation. Journal of Occupational Health Psychology, 14, 374-389.

Liu, S., Wang, M., Zhan, Y., & Shi, J. (2009). Daily work stress and alcohol use: Testing the cross-level moderation effects of neuroticism and job involvement. Personnel Psychology, 62,575-597.

Wang, M., Zhan, Y., Liu, S., & Shultz, K. S. (2008). Antecedents of bridge employment: A longitudinal investigation. Journal of Applied Psychology, 93, 818-830.

Selected Awards and Honours

Outstanding Author Contribution, Emerald Literati Network Awards for Excellence (2014)

Reviewer of the Year Award. Journal of Business and Psychology (2012) 

Insight Development Grant, Social Sciences and Humanities Research Council of Canada (SSHRC, 2012)

Best Paper Award, Academy of Management (2009)

Best Student Research Award, Work, Stress, and Health Conference (2009)

Editorial Board

Journal of Applied Psychology

Journal of Business and Psychology

Work, Aging and Retirement

Selected Academic Affiliations

Academy of Management (AOM)

Society for Industrial and Organizational Psychology (SIOP)

Society for Occupational Health Psychology (SOHP)

Areas of Expertise

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