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Wilfrid Laurier University Leaf
December 2, 2016
 
 
Canadian Excellence

Research publication


Terrence Levesque

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Pub. date Title File Type Authors
2001 Service problems and recovery strategies: An experiment (ABSTRACT) External External Levesque, T., & McDougall, G.
1998 Designing the service guarantee: unconditional or specific? (ABSTRACT) External External Levesque, T., McDougall, G., & VanderPlaat, P.
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