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Wilfrid Laurier University Leaf
October 22, 2017
Canadian Excellence

Kalyani Menon


email: Kalyani Menon
phone: 519.884.0710
ext: 2704


Research publication

Kalyani Menon

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Pub. date Title File Type Authors
2007 The effect of emotional provider support on angry versus anxious consumers (ABSTRACT) External External Menon, K. and Dubé, L.
2007 Building customers' affective commitment towards retail banks: The role of CRM in each 'moment of truth' (ABSTRACT) External External Menon, K. and O'Connor, A.
2004 Service Provider Responses to Anxious and Angry Consumers: Different Challenges, Different Payoffs (ABSTRACT) External External Menon, K. and Dubé, L.
2000 Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions (ABSTRACT) External External Dubé, L., & Menon, K.
2000 Ensuring greater satisfaction by engineering salesperson response to customer emotions (ABSTRACT) External External Menon, K., & Dubé, L.
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