Wilfrid Laurier University Undergraduate Academic Calendar - 2008/2009
Canadian Excellence

Information Technology Services

Director, Information Technology Services:  John P. Kearney, BCom, MBA, MEng, ext. 3910
Manager, Client Services: Andrzej Gadomski, MSc, ext. 3511
Manager, Enterprise Systems: Nela Petkovic, BSc, ext. 3899
Manager, Projects: Wendy Pearle, BSc, ext. 2103
Manager, Network Operations: Carl Langford, BSc, ext. 3482
Manager, Computer and Network Security: Bob Ellsworth, BA, ext. 3120
Data Base Administrator:
Arvind Singh, BSc, ext. 3760
Data Base Administrator: Patricia Clarke, BMath, ext. 3913
Office Locations: Arts Building, Rooms: 2A1-2A13 (A Wing), 1C12 (C Wing), 202 Regina Street North, Rooms: R134, R241, R280-291, Dr. Alvin Woods Building, Room: 2-301
Office Hours: Monday to Friday, 8:30 a.m. to 12 noon and 1 p.m. to 4:30 p.m.
Help Desk: Second Floor, Library and 1E4D-Torque/Concourse, ext. 4357 (HELP)
Website: www.wlu.ca/its

Information Technology Services (ITS) provides computing and communication services to students, faculty and staff for instructional, research and administrative purposes. The department is responsible for all centrally managed computing and communication resources.

ITS consists of five groups that deal with different aspects of computing. They are:

Client Services: responsible for the Help Desk, user training, software and hardware support.
Enterprise Systems: develops, maintains and supports the university enterprise systems; student information, finance, alumni and development and human resources.
Network Operations: manages the campus data network and the telephone system.
Project Management: provides project planning, execution, and control by incorporating principles of process-based management and software process improvement and capability determination.
Security: responsible for computer and network security.